Privacy Statement
This Privacy Policy explains how we at Gameclub collect, use, store, and protect your personal information when you use our online casino services in Canada. We take user privacy seriously and aim to be clear about what data we gather, why we need it, and how you can manage your information.
Types of data we collect
We collect information you provide directly, technical data from your device, and records of your transactions and activity on the site. Collecting this information allows us to provide accounts, process payments, and keep your account secure.
Personal data
Personal data includes name, date of birth, postal address, email address, phone number, and identity documents submitted for verification (for example, passport or driver’s licence). We also store account credentials and any communication you send to our support team.
Technical data
Technical data covers device identifiers, IP address, browser type and version, operating system, device settings, and approximate location. We gather this data automatically to operate the site and to detect suspicious activity.
Transactional data
Transactional data includes deposit and withdrawal history, payment method details (only the parts necessary to process payments), bet and game history, bonuses and wagering records, and any chargebacks or disputes. We retain records needed for accounting and security.
How we use your information
We use your information to create and maintain your account, verify identity, process payments, provide customer support, and investigate potential fraud. We also use data to comply with legal and regulatory obligations, and to improve site performance and security. Some technical data may be used for analytics and to personalise site content.
Data protection practices
We protect data through standard security measures such as HTTPS/TLS encryption in transit, access controls, and secure storage practices. Access to personal information is limited to staff and service providers who need it for legitimate business purposes. We regularly review our security controls and monitor for suspicious activity.
Cookies and tracking technologies
We use cookies and similar technologies to manage sessions, remember preferences, and gather analytics. Some cookies are essential for account access and payments, while others help improve site performance. You can manage cookie settings through your browser, but disabling certain cookies may affect functionality.
User rights
Canadian users have rights to access, correct, and request deletion of personal information where applicable. You may also request restriction of processing, object to certain uses, or ask for a copy of your data in a portable format. We will respond to requests within a reasonable timeframe and may require identity verification.
Access, correction, and deletion
To access, update, or delete your information, contact our privacy team at [email protected]. We will handle requests in accordance with applicable law. In some cases we may retain certain records for legal, accounting, or anti-money-laundering obligations.
Information sharing and third parties
We share data with third-party service providers such as payment processors, game and platform providers, fraud prevention services, analytics vendors, and customer support partners. We may also disclose information to comply with lawful requests from authorities. Where data is transferred internationally, we require adequate safeguards with our service providers.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated through the site or by email. Please review this page periodically to stay informed about how we handle your personal information.