Gameclub Casino Responsible Gambling

At Gameclub we take responsible gambling seriously. We want you to enjoy online play in a safe, controlled way, and we provide tools and support to help you stay in control. This page explains the principles we follow, the account controls available to you, and where to get further help if you need it.

Our player protection principles

We focus on preventing harm by making safer play the default. That means clear information about limits, straightforward tools to control activity, and prompt action when accounts show signs of risky behaviour. We respect Canadian provincial rules and aim to give players practical options to manage their play.

Activity-control tools

We offer several configurable controls that you can set from your account at any time. These tools are designed to be simple to use and effective at keeping play within your chosen boundaries.

Deposit limits

Set daily, weekly, or monthly deposit limits to manage how much you add to your account. Limit decreases take effect immediately; increases may include a short cooling-off period for your protection.

Loss limits

You can set maximum loss limits over daily, weekly, or monthly periods. Once the limit is reached, further play is blocked until the next period begins.

Time limits and session reminders

Choose session time limits and reality-check reminders. These pop-ups show time played and net results at regular intervals so you can step away if you need to.

Self-exclusion and account breaks

If you need a break, you can use time-out options of 24 hours, 7 days, or 30 days, or set longer self-exclusion periods such as 6 months, 1 year, or longer. During self-exclusion your account is locked and marketing communications are paused. If you need help setting or lifting an exclusion, contact our support team.

Recognizing problem behaviour

Watch for signs such as chasing losses, borrowing to play, hiding activity, or changes in sleep and work patterns. If you notice these signs in yourself or someone you care about, consider using account controls or seeking support.

Practical tips to stay in control

- Set limits before you play and stick to them.
- Use deposit and loss limits, and enable session reminders.
- Treat gambling as entertainment, not a way to make money.
- Avoid chasing losses or increasing stakes after a losing session.
- Take regular breaks and review your activity history to stay aware.

Professional help and support organisations

If you need extra support, reach out to provincial helplines or national services such as ConnexOntario or Gamblers Anonymous. Our team is also available to help you apply limits or self-exclude — contact us via live chat or email at [email protected]. If you are ever in immediate danger, please contact emergency services in your area.