General Terms and Conditions

This Terms and Conditions page explains the rules that apply when you use Gameclub’s online casino services in Canada. It sets out the relationship between us and our users, covering account management, eligibility, acceptable use, promotions, payments, dispute handling, and how we update these terms. By registering and using the platform you agree to comply with these rules and any specific terms shown in the cashier or promotions pages.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Use your real name and current address when registering, and do not share your login credentials. We may ask for identity documents, proof of address, and payment evidence to verify your identity before processing withdrawals or when required to meet our compliance obligations. You must notify us immediately of any unauthorised access or suspected fraud.

Only one account is permitted per person, household, or email address. Accounts may be suspended, restricted, or closed if we suspect duplicate accounts, fraudulent activity, chargebacks, or abuse of bonuses and promotions. We may also apply temporary holds while investigations are ongoing.

Eligibility requirements

To use Gameclub you must meet the legal age for gambling where you reside and be located in a jurisdiction where our services are permitted. Minors and persons subject to a self-exclusion order are not allowed to open or operate accounts. We reserve the right to refuse registration from certain countries or regions and to request documents to confirm your eligibility.

Acceptable platform use

You must use the platform lawfully and in good faith. Prohibited activities include collusion, the use of bots or automated systems, money-laundering, attempted manipulation of games, and any behaviour intended to exploit system errors. Using VPNs or other tools to hide your location in order to bypass restrictions may result in account closure and forfeiture of funds. Harassment or abusive communications toward staff or other users will not be tolerated.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms published on the promotions page. Bonus offers may include wagering requirements, game contribution rules, maximum cashout limits, expiry dates, and maximum bet limits while a bonus is active. Only one welcome offer per household is permitted unless stated otherwise. We may withhold, reclaim or void bonus funds and associated winnings where there is evidence of abuse or where promotional terms have not been met.

Deposits and withdrawals

Available payment methods and applicable limits are shown in the cashier. Deposits are typically processed immediately; withdrawals are subject to verification and may require identity checks before release. We process withdrawal requests in accordance with our internal procedures and the payment method used. Third-party fees may apply and are the responsibility of the account holder where indicated.

Verification and limits

Before the first withdrawal we will normally request KYC documentation. Withdrawal limits, pending periods, and processing times may apply; large wins may be subject to additional checks. We reserve the right to cancel or reverse transactions where required by law or where suspicious activity is detected.

Dispute resolution

If you have a complaint please contact our support team in the first instance so we can review and attempt to resolve the issue. If a dispute remains unresolved we will carry out an internal review and inform you of the outcome. While we aim to resolve complaints fairly, escalation to external dispute bodies may be available depending on jurisdiction and the nature of the issue. To start a complaint please email [email protected] and include relevant account details and evidence.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Updated terms will be posted on this page and, where appropriate, notified to registered users. Continued use of the platform after changes have been posted constitutes acceptance of the updated terms. If you do not accept an update you should stop using the service and close your account.